g999 Privacy Policy

Last Updated: June 2026

1. Introduction

This Privacy Policy ("Policy") applies to all personal data processed by g999 in connection with the online entertainment platform accessible at g999.bio ("the Platform"). g999 is committed to protecting the privacy and personal data of all Players, including our Pakistani user base, in accordance with applicable data protection principles.

By registering an account on g999 or using any part of the Platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described herein, you should not use the Platform.

This Policy should be read alongside the g999 Terms & Conditions, which govern the overall use of the Platform and are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, this Policy shall prevail.

2. Data Controller

g999 acts as the data controller in respect of personal data collected and processed through the Platform. As data controller, g999 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

For any data-related enquiries, you may contact g999 at: [email protected] (plain text — not a clickable link). Our English-language support team handles data protection queries and is available 24/7.

3. Data We Collect

3.1 Registration and Account Data

When you create a g999 account, we collect the following information:

• Full name as it appears on your identification documents
• Date of birth (to verify you are 18 or older)
• Pakistani mobile number (used as your primary account identifier and for 2FA)
• Email address (if provided during registration)
• Account username and encrypted password

3.2 Identity Verification Data

To comply with our identity verification obligations, we may collect:

• Copy of your Pakistani National Identity Card (CNIC) or equivalent government-issued identification
• Proof of address documentation
• Selfie or facial image for liveness verification (where required)
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account showing your name)

3.3 Financial and Transaction Data

We collect data related to deposits and withdrawals, including:

• Payment method details (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, USDT wallet address — but never full card numbers or PIN codes)
• Transaction amounts, dates, and reference numbers
• Wallet balance history

3.4 Usage and Behavioural Data

We automatically collect the following data when you use the Platform:

• IP address and general geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on the Platform
• Betting and gaming activity — wager amounts, game titles played, bet history
• Login timestamps and session duration

3.5 Communications Data

If you contact g999 support, we retain records of that communication, including the content of messages, the date and time, and the resolution provided.

4. How We Collect Data

g999 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit verification documents, make deposits or withdrawals, or contact support.
• Automatically — through the Platform's technical infrastructure, including server logs, session cookies, and analytics tools, as you navigate and use the Platform.
• From payment processors — confirmation data received from JazzCash, Easypaisa, and other payment providers when you transact.
• From identity verification services — where third-party KYC (Know Your Customer) providers are used to verify documents you have submitted.

5. How We Use Your Data

g999 uses personal data for the following purposes:

• Account creation and management — to register, maintain, and administer your g999 account.
• Service delivery — to process your bets, facilitate deposits and withdrawals, and provide access to all Platform products.
• Identity verification — to confirm that you meet the 18+ age requirement and satisfy applicable KYC obligations.
• Payment processing — to execute, record, and reconcile deposits and withdrawal transactions via supported payment methods.
• Security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, account abuse, and prohibited conduct.
• Responsible gaming — to monitor for signs of problem gambling behaviour and to apply responsible gaming tools and limits as requested by you or required by our policies.
• Customer support — to respond to your queries, resolve disputes, and improve our service based on feedback.
• Legal compliance — to comply with applicable legal and regulatory obligations, including retention of transaction records.
• Platform improvement — aggregated, anonymised usage data is analysed to improve the performance, design, and feature set of g999.

g999 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review.

6. Legal Basis for Processing

g999 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to deliver the Services you have contracted for when creating a g999 account (registration, gameplay, payments).
• Legal obligation — processing required to comply with applicable legal requirements, including identity verification and transaction record-keeping.
• Legitimate interests — processing necessary for g999's legitimate business interests, including security, fraud prevention, and platform improvement, where such interests are not overridden by your rights and interests.
• Consent — where you have given specific consent to optional processing, such as receiving marketing communications. You may withdraw consent at any time by contacting support.

7. Data Sharing and Disclosure

g999 does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other supported payment providers require transaction data to process deposits and withdrawals.
• Identity verification providers — KYC/AML service providers who assist in verifying the identity of Players.
• Game content providers — game studios whose software is integrated into the Platform may receive anonymised session data for game performance and fairness purposes.
• Legal authorities — we will disclose personal data to law enforcement or regulatory bodies where legally required to do so by court order, warrant, or mandatory regulatory obligation.
• Professional advisors — legal counsel, auditors, or accountants operating under strict confidentiality obligations.

All third-party service providers engaged by g999 are required to process personal data only as instructed and to implement appropriate security measures.

8. International Data Transfers

g999 may transfer personal data to service providers or infrastructure located outside Pakistan. Where such transfers occur, g999 takes steps to ensure that your personal data is protected to a standard at least equivalent to the protections described in this Policy, including through contractual safeguards with data recipients.

9. Data Retention

g999 retains personal data for as long as is necessary for the purposes set out in this Policy, subject to the following general principles:

• Account data is retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy legal and regulatory retention obligations.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable KYC and AML regulations.
• Support communications are retained for three (3) years from the date of the interaction.
• Usage and behavioural data is retained in anonymised or aggregated form for analytical purposes and may be kept indefinitely in that form.

Upon the expiry of applicable retention periods, data will be securely deleted or anonymised.

10. Cookies and Tracking Technologies

g999 uses the following categories of cookies and similar technologies:

• Strictly necessary cookies — required for the Platform to function, including session management, login state, and security tokens. These cannot be disabled without disrupting core functionality.
• Performance cookies — used to collect anonymised data about how players use the Platform, enabling us to identify performance bottlenecks and improve user experience.
• Functional cookies — used to remember your preferences, such as language settings and interface customisations, so you don't have to reset them on each visit.

g999 does not use advertising or tracking cookies from third-party ad networks. No data collected via g999 cookies is shared with external advertising platforms.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by g999:

• Right of access — you may request a copy of the personal data g999 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to g999's legal retention obligations (we cannot delete data we are legally required to keep).
• Right to restriction of processing — you may request that g999 limits the processing of your data in certain circumstances.
• Right to data portability — where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object — you may object to processing based on legitimate interests, including profiling.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact g999 support at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

12. Children's Privacy

g999 is strictly prohibited for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data or accessed the Platform, we will immediately suspend the relevant account and delete all associated personal data. If you believe a minor has created a g999 account, please notify us at [email protected] immediately.

13. Security Measures

g999 implements the following security measures to protect your personal data:

• TLS/SSL encryption for all data in transit between your device and g999 servers.
• Encryption at rest for sensitive stored data, including identity documents.
• Role-based access controls limiting access to personal data to authorised personnel only.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication available for all Player accounts.
• Automated monitoring for unusual account activity and suspicious login patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, g999 will notify affected Players without undue delay in accordance with applicable legal obligations.

14. Responsible Gaming and Data

Where you use g999's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — g999 will retain a record of your responsible gaming settings and history for the purpose of enforcing those settings consistently and preventing circumvention. Self-exclusion records are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter.

If you self-exclude from g999, your data will not be deleted during the exclusion period even if you request erasure, as retention is necessary to enforce the exclusion and protect your welfare. For further details on responsible gaming tools, please visit g999's Responsible Gaming page.

15. Updates to This Policy

g999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. Material changes will be communicated to registered Players via SMS or email notification, or by a prominent notice on the Platform, with a minimum of 14 days' notice before the revised policy takes effect. Your continued use of g999 after the effective date of any update constitutes your acceptance of the revised Policy.

We recommend reviewing this page periodically to stay informed of how we handle your personal data.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by g999, please contact:

Email: [email protected] (plain text — not a clickable link)

Our English-language support team is available 24/7. For data rights requests, please include your registered Pakistani mobile number in your communication to assist with identity verification.